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Terms of Service

Last Updated: January 2025

1. Acceptance of Terms

Welcome to LookMate AI, operated by LookMate AI ("Company", "we", "our", "us"). By accessing or using our Service at https://lookmate.life, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service. These Terms constitute a legally binding agreement between you and LookMate AI.

2. Service Description

LookMateAI is an AI-powered personal styling platform that provides:

  • Text-based outfit recommendations based on user-provided body data and preferences
  • AI-generated outfit images
  • Virtual try-on functionality (automatically deleted after 24 hours for privacy protection)

3. Geographic Restrictions

This Service is primarily intended for overseas users and is NOT available to users located in the People's Republic of China (excluding Hong Kong, Macau Special Administrative Regions and Taiwan). If you are located in these regions, you are not permitted to use this Service. We reserve the right to refuse service to any region. Violation of this restriction may result in immediate account termination without refund.

4. User Accounts

You are responsible for maintaining the accuracy and security of your account information. You are responsible for all activities under your account. Please notify us immediately if you discover any unauthorized use. You may not share, sell, or transfer your account to any third party.

5. Membership Tiers and Credit System

Our Service offers three membership tiers with different benefits:
  • Free Tier: 10 credits welcome gift, basic text styling advice, images with watermark
  • Pro ($9.90/month): 20 credits monthly, unlimited text generation, AI outfit images, no watermark, priority queue
  • Pro+ ($29.90/month): 80 credits monthly, all Pro features plus advanced customization, top priority, VIP support
Credit Usage:
  • Text styling: Free for Pro/Pro+ members, costs credits for Free users
  • AI outfit image: 1 credit (Pro/Pro+), 3 credits (Free)
  • Virtual try-on: 3 credits (Pro/Pro+), not available for Free users

Monthly credits expire at the end of each billing cycle and do not roll over. Purchased credit packs never expire.

6. Payment and Refund Policy

All payments are processed through our secure payment processor Paddle. By making a payment, you authorize the charges to your selected payment method.

IMPORTANT: STRICT NO REFUND POLICY

ALL PAYMENTS ARE FINAL AND NON-REFUNDABLE. Once payment is completed, regardless of whether: (1) the Service is available or meets your expectations; (2) you have used your credits or not; (3) technical failures or service interruptions occur; (4) you are dissatisfied with AI-generated results; (5) your account is terminated for any reason; or (6) any other circumstances whatsoever, NO REFUNDS will be provided under any circumstances. By making a payment, you expressly acknowledge and accept this no-refund policy.

Subscription Terms:

  • Subscriptions renew automatically until cancelled
  • Cancellation takes effect at the end of the current billing period
  • No prorated refunds for partial month usage
  • Price changes will be notified 30 days in advance

7. User Responsibilities

You are fully responsible for all content generated using this Service, including but not limited to:

  • You are responsible for the legality, accuracy, and appropriateness of all photos, images, and data you upload
  • You are responsible for any use and consequences of outfit recommendations generated by our Service
  • You may not use this Service to generate any illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable content
  • You may not use this Service to infringe any third party's intellectual property or other rights
  • You assume full responsibility for any losses, damages, or liabilities arising from your use of this Service
  • You may not attempt to bypass membership restrictions or manipulate the credit system
  • You may not use automated tools, bots, or scripts to access or use the Service

8. Intellectual Property

All content on this Service, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software, is our property or the property of our content providers and is protected by international copyright laws. AI-generated content is licensed to you for personal, non-commercial use only.

9. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. We expressly disclaim all warranties including but not limited to:

  • The Service will meet your requirements or expectations
  • The Service will be uninterrupted, timely, secure, or error-free
  • Results obtained through the Service will be accurate, reliable, or satisfactory
  • Any defects in the Service will be corrected
  • AI-generated fashion recommendations will be suitable for your actual needs

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LOOKMATE AI, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. Service Availability and Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time without prior notice. This includes but is not limited to: changing credit costs, modifying membership benefits, updating features, or terminating specific functionalities. We are not liable for any losses caused by service changes. Even if the Service becomes permanently unavailable, payments already made will not be refunded.

12. Account Termination

We reserve the right to terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination: (1) your right to use the Service will immediately cease; (2) all unused credits will be forfeited; (3) no refunds will be provided for any remaining subscription period or unused credits; (4) you remain liable for any fees incurred before termination.

13. Indemnification

You agree to indemnify, defend, and hold harmless LookMateAI and its officers, directors, employees, contractors, agents, licensors, suppliers, and affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where our company is registered, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the applicable arbitration association. You waive any right to participate in a class action lawsuit or class-wide arbitration.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of these Terms will remain in full force and effect. The invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and LookMateAI regarding the use of the Service and supersede all prior agreements and understandings, whether written or oral.

17. Contact Us

If you have any questions about these Terms of Service, please contact LookMate AI:

Email: support@lookmate.life

Website: https://lookmate.life