Privacy Policy
Last Updated: January 2025
1. Introduction
LookMateAI ("we", "our", "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered fashion styling service. By using our Service, you consent to the data practices described in this policy.
2. Information We Collect
We collect the following types of information to provide and improve our Service:
3. How We Use Your Information
We use collected information for the following purposes:
- Provide personalized AI fashion recommendations based on your body data and preferences
- Process AI image generation and virtual try-on requests
- Manage your account, credits, and subscription status
- Process payments and prevent fraudulent transactions
- Send service notifications, updates, and promotional communications (with your consent)
- Improve our AI models and service quality through anonymized data analysis
- Ensure security and prevent unauthorized access or abuse
- Comply with legal obligations and respond to legal requests
4. Information Sharing
We do not sell your personal information. We may share data in these limited circumstances:
- Service Providers: Cloud infrastructure (Supabase), payment processing (Paddle), and AI services (for generating recommendations)
- Legal Requirements: When required by law, court order, or government authority
- Protection of Rights: To protect the rights, property, or safety of LookMateAI, our users, or others
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement industry-standard security measures to protect your information:
- 256-bit SSL/TLS encryption for all data transmissions
- Secure authentication powered by Supabase with encrypted password storage
- Row-level security (RLS) policies to ensure users can only access their own data
- Regular security audits and vulnerability assessments
- Limited employee access to personal data on a need-to-know basis
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your information based on the following policies:
- Account Data: Retained until you delete your account
- Virtual Try-on Images: Automatically deleted 24 hours after generation for privacy protection
- AI Outfit Images: Retained for 7 days, then automatically deleted
- Generation History: Retained for your reference until you manually delete
- Payment Records: Retained as required by tax and accounting regulations
- Usage Logs: Retained for 90 days for security and analytics purposes
7. Your Privacy Rights
Depending on your location and applicable laws (GDPR, CCPA, etc.), you may have these rights:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to certain data processing activities
- Withdrawal: Withdraw consent for optional data processing
To exercise these rights, contact us at support@lookmate.life. We will respond within 30 days.
8. Cookies and Tracking
We use cookies and similar technologies for:
- Essential Cookies: Required for authentication, session management, and security
- Preference Cookies: Remember your language and display settings
- Analytics Cookies: Anonymously track usage patterns to improve our Service
We do not use third-party advertising trackers. You can control cookies through your browser settings, but disabling essential cookies may affect Service functionality.
9. Third-Party Services
Our Service integrates with these third-party providers:
- Supabase: Authentication and database services (https://supabase.com/privacy)
- Paddle: Payment processing (https://www.paddle.com/legal/privacy)
- AI Providers: Image generation and natural language processing
These services have their own privacy policies. We encourage you to review them.
10. International Data Transfers
Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place:
- Standard contractual clauses approved by relevant authorities
- Data processing agreements with all service providers
- Compliance with applicable data protection regulations
11. Children's Privacy
Our Service is not intended for users under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will delete it promptly.
12. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. For significant changes, we will notify you via email or prominent notice on our Service. Continued use after changes constitutes acceptance of the updated policy.
13. Contact Us
For privacy-related questions, requests, or concerns, please contact us:
Email: support@lookmate.life
Website: https://lookmate.life
We aim to respond to all inquiries within 30 days.