Refund Policy

1. Overview

At LookMate AI, we want you to be completely satisfied with our service. This Refund Policy outlines the terms and conditions for refunds and cancellations of our subscription services.

2. Subscription Cancellation

2.1 How to Cancel

You can cancel your subscription at any time through:

• Your account settings on our website
• Contacting our support team at support@lookmate.life

2.2 Effect of Cancellation

When you cancel your subscription:

• Your subscription will remain active until the end of your current billing period
• You will continue to have access to Pro/Pro+ features until the period ends
• No further charges will be made to your payment method
• After the period ends, your account will revert to the Free tier

3. Refund Eligibility

3.1 Full Refunds

We offer full refunds in the following cases:

• Within 7 Days: If you request a refund within 7 days of your initial subscription purchase AND have not used more than 5 credits during that period
• Service Unavailability: If our service was substantially unavailable during your billing period due to technical issues on our end
• Duplicate Charges: If you were charged multiple times for the same subscription period in error

3.2 Partial Refunds

We may offer partial refunds (pro-rated) at our discretion in cases such as:

• Extended service outages affecting your usage
• Billing errors that weren't duplicate charges

3.3 Non-Refundable

Refunds are generally NOT provided for:

• Subscriptions beyond the 7-day period
• Unused credits within a billing period (credits do not roll over)
• Dissatisfaction with AI-generated results (as these are subjective)
• Failure to cancel before renewal date
• Account suspension due to Terms of Service violations

4. How to Request a Refund

To request a refund, please:

1. Email us at support@lookmate.life
2. Include your registered email address
3. Provide your subscription purchase date
4. Explain the reason for your refund request

We aim to respond to all refund requests within 3 business days.

5. Refund Processing

If your refund is approved:

• Refunds are processed through Paddle, our payment processor
• The refund will be credited to your original payment method
• Processing time is typically 5-10 business days, depending on your bank
• You will receive email confirmation when the refund is processed

6. Free Credits

The 10 free credits provided upon registration:

• Are a one-time welcome gift
• Have no monetary value and cannot be refunded
• Cannot be transferred or exchanged

7. Subscription Renewals

To avoid unwanted charges:

• Cancel your subscription at least 24 hours before your renewal date
• You can check your renewal date in your account settings
• We send renewal reminder emails before each billing cycle

8. Disputes

If you believe a charge was made in error or have a billing dispute:

• Contact us first at support@lookmate.life before initiating a chargeback
• We're committed to resolving issues fairly and promptly
• Chargebacks for valid charges may result in account suspension

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the service after changes constitutes acceptance.

10. Contact Us

If you have any questions about our Refund Policy, please contact us:

• Email: support@lookmate.life
• Website: https://lookmate.life